OXEN LEGAL CENTRE
Acceptable use
Standards for respectful, lawful and safe use of Oxen.
1. Respect people
Do not harass, threaten, discriminate against, exploit or deliberately mislead customers, drivers or staff. Do not publish private documents or contact details without authority.
Communicate truthfully. Contact local emergency services if life or safety is at immediate risk. Oxen’s contact form and email channels are not emergency response services.
2. Protect accounts and systems
Do not share PINs or verification codes, impersonate others, bypass access controls, scrape private records, upload malicious files or interfere with service availability. Submit only information and images you are authorised to provide.
Report suspected vulnerabilities to support@oxendelivery.com without accessing or exposing another person’s information. Do not carry out intrusive testing without written authorisation.
3. Lawful transport requests
Do not request unlawful transport or offer illegal goods, stolen property, explosives or undeclared dangerous substances for carriage. Do not conceal restricted items or misrepresent their contents.
The absence of an item from this page does not authorise its carriage. Check applicable laws, permits, service restrictions, packaging and vehicle suitability before arranging transport.
4. Report a concern
Contact support@oxendelivery.com with a brief description of an account, conduct or safety concern. Do not send authentication credentials or another person’s full identity documents.
Misuse may require investigation or access restrictions. Ask support to review a restriction or record you believe is incorrect. This page does not impose an automatic fine, forfeiture or unrestricted monitoring permission.
Questions about this document?
We’re here to help clarify the details. Do not include sensitive identity documents or authentication codes in your message.
legal@oxendelivery.com