Driver application terms

1. Your application

These terms cover driver applications and evidence review. Creating an account or submitting evidence does not guarantee approval, jobs, income or a particular commercial relationship.

An application is not a driver services agreement. Review the terms of any work arrangement before accepting it. This page does not classify you as an employee or independent contractor.

2. Accurate evidence

Submit your own accurate information and genuine, legible documents that you are authorised to provide. Do not alter evidence to mislead a reviewer or use another person’s identity. Explain legitimate discrepancies to the review team.

The checklist includes identity evidence, a driver’s licence, face and profile photos, vehicle details and photos, registration, insurance, radio licence and vehicle licence documents. It does not replace applicable transport and licensing requirements.

3. Review and corrections

Submitted sections are marked pending approval for manual review. If a section is returned, the app shows the reason and allows you to correct and resubmit it. Other submitted sections remain locked.

Submissions, decisions, feedback and resubmissions form part of the application history. Contact drivers@oxendelivery.com if you believe a decision or record is wrong.

Document review reduces uncertainty but cannot guarantee that every document is authentic, every risk is identified or every legal requirement is satisfied.

4. Vehicle condition and certificate of fitness

A certificate of fitness is optional in the upload checklist. The “Approved certificate of fitness” label requires manual review and a valid recorded expiry. Uploading a certificate alone does not earn the label. Returning a vehicle section for correction revokes an existing fitness approval until review.

The label concerns the reviewed certificate, not a guarantee of current vehicle condition or suitability for every use. Drivers remain responsible for genuine evidence and applicable vehicle and licensing requirements.

5. Privacy and support

Upload private application evidence through the app, not email or the website contact form. The privacy notice explains collection, review access, storage and privacy requests.

Ask about your application at drivers@oxendelivery.com and contractual matters at legal@oxendelivery.com. Do not include PINs or verification codes.