OXEN LEGAL CENTRE
Terms of use
The ground rules for using the Oxen website and digital services.
1. About these terms
These terms cover the Oxen website, its content and enquiry channels. The website introduces Ride, Deliver and Haul and lets you contact our team. Customer and driver accounts are managed through the Oxen app, not this public website.
Information on this website alone is not a confirmed booking or a guarantee of availability. Read any service-specific terms, prices and conditions presented with a booking confirmation.
2. Your information and account security
Provide accurate information that you are authorised to share. Do not impersonate another person or submit misleading enquiries, profiles or documents.
If you use the Oxen app, keep your PIN and WhatsApp verification codes private. Never include them in a contact form or email. Report suspected unauthorised account access to support@oxendelivery.com.
3. Responsible use and content
Use our services lawfully and respectfully. Do not bypass access controls, upload malicious files or access another person’s private information. The acceptable use policy explains these standards.
Respect intellectual property rights. Do not misuse Oxen branding or imply our endorsement without permission. Uploading a message or image does not transfer ownership of it to Oxen; information is handled for the purposes described in the privacy notice.
4. Problems and your rights
Contact support@oxendelivery.com about errors, access difficulties or suspected misuse. Include a clear description without authentication credentials.
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. This page does not impose a blanket exclusion of liability, mandatory arbitration or a waiver of statutory consumer rights.
5. Updates and contact
The last-updated date identifies this version. A webpage update does not, by itself, change an existing confirmed booking or supply consent to unrelated uses of your information.
Send questions about these terms to legal@oxendelivery.com. Ask our team about the terms of a particular service or arrangement before proceeding.
Questions about this document?
We’re here to help clarify the details. Do not include sensitive identity documents or authentication codes in your message.
legal@oxendelivery.com