Cancellations & refunds

1. Check your booking conditions

For a booking or payment, refer to the price, cancellation conditions and payment information provided with its confirmation. Contact support if anything is unclear. This public website does not accept booking payments.

Sending a website enquiry does not create a booking, cancellation fee or payment obligation. No universal cancellation charge or refund deadline is set by this page.

2. Request help

Contact support@oxendelivery.com about a cancellation, missing service, duplicate charge or refund request. Include your contact details, reference, relevant date and a short explanation.

Refund eligibility and timing depend on the circumstances, applicable service terms, payment method and law. Sending an enquiry does not itself confirm a cancellation or guarantee a refund.

3. Your consumer rights

Nothing on this page excludes statutory rights or remedies that cannot lawfully be excluded. If you disagree with a response, ask support for an explanation and review.

4. Unexpected payment requests

Do not send money for a booking you cannot verify. Report suspicious payment requests to support@oxendelivery.com and contact your payment provider where appropriate.

Share only a date, amount and masked transaction reference for a payment query. Never send full card details, card security codes, PINs or verification codes.

5. Contact

Use support@oxendelivery.com for help with a particular issue and legal@oxendelivery.com for questions about these terms. Our contact channels are not emergency services.